Refund & Cancellation Policy
Subscriptions
- You may cancel your monthly subscription at any time through your account dashboard.
- After cancellation, your subscription will remain active until the end of the current billing cycle.
- You will not be charged again once cancelled.
- Prorated or partial refunds are not offered for subscriptions cancelled mid-cycle.
Shoot Credits
- All one-time purchases of Shoot Credits are non-refundable.
- This includes standalone Shoot Credits as well as Shoot Credits included in bundles.
Add-Ons
- All add-ons purchased on PickThePic — including Extra Shoot Credits, Photo Upload Packs, Combo Packs and extend shoot by 30 days — are non-refundable.
- These add-ons are delivered instantly to your account and are charged as one-time purchases.
Failed Payments
- If a subscription payment fails, we may retry the payment automatically.
- Continued failed billing attempts may result in temporary account suspension until the issue is resolved.
Contact Us
- If you have any questions regarding this Refund & Cancellation Policy, contact us at our support team.